NEW YORK, NY - October 7, 2003 - American Express today
announced the completion of its acquisition of Rosenbluth
International, a leading global travel management company
with corporate travel operations in 15 countries and 2002
global business travel volume of more than $3 billion. The
combined 2002 volume of the two firms, $18.5 billion, builds
on American Express' global leadership position in corporate
travel management. The definitive agreement to purchase
Rosenbluth International was announced on July 15, 2003.
"We are very excited and energized about the possibilities
that lie ahead," said Ed Gilligan, Group President,
American Express Global Corporate Services. "We welcome
the infusion of Rosenbluth's strong talent and innovative
technology and products. Our goal is not simply to be bigger,
but to be better. Our cultures and values are more alike
than they are different, and we plan to combine the best
elements of each company. As one organization, we can provide
even better service and more dynamic solutions, as well
as deliver to clients the savings benefits that come with
economies of scale."
Integration teams from American Express and Rosenbluth
will now come together and begin to define the optimal structure
for the combined organization, as well as to determine the
products and services that will best meet the needs of the
combined firm's clients. In the coming months, the integration
teams will aim to deliver a seamless integration that preserves
both companies' business practices and enhances their offerings
to employees, clients and the marketplace. The principles-driven
approach will allow growth opportunities for talented associates,
while focusing on customer retention, business synergies
and the promotion of a unique and prosperous culture.
"Clients will play a vital role in our decision-making
process for integration, and we intend to involve them in
our integration planning," said Charles Petruccelli,
President, American Express Global Travel Services. "Every
decision we make will put the interest of our clients first.
This applies not only to our larger clients, but also to
the small and mid-size businesses we serve around the world.
To ensure that clients continue to receive our full attention,
we have created a separate dedicated team to work on the
integration project."
"We're looking forward to taking travel management
to the next phase," said Hal Rosenbluth. "I've
met and spoken with many of American Express' leaders over
the past few months and am impressed both by their talent
and their intense focus on both employees and clients. Now
that I've had an opportunity to get to know them, I find
that the American Express culture also fosters creativity
and empowers employees to make a difference for clients.
Our companies are even more alike and aligned than I had
originally thought, which means we can jumpstart our efforts
to affect positive industry change."
"Since the acquisition announcement,we have signed
a number of new clients and retained several others,"
continued Rosenbluth. "Customers clearly understand
that we are highly motivated, and that we are committed
to providing them with long-term value."
The purchase excludes Rosenbluth's Up|Stream operation,
an outsourced customer care business, Rosenbluth Vacations
and Rosenbluth global joint ventures and marketing partnerships.
Both American Express and Rosenbluth International have
been meeting the needs of travelers for more than 100 years.
Both companies offer a variety of service delivery options
(from onsite offices to telephone call centers to online
travel fulfillment) and have expanded their presence in
order to meet the growing demands of clients for customized
service that is available anywhere-anytime. Both companies
have been ranked by Fortune Magazine among the "100
Best Companies to Work for in America."
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About American Express
American Express is the largest travel management company
in North America and worldwide, and it is one the world's
largest travel agencies, recording worldwide travel volume
of $15.5 billion in 2002. Through its Global Corporate Services
business, the company counts nearly 70 percent of the Fortune
500, along with tens of thousands of mid-sized and small
companies as customers of its Corporate Travel, Corporate
Card and/or Corporate Purchasing Solutions. In the past
ten years American Express has significantly increased its
corporate travel business both by growing organically and
through careful and gradual acquisitions of agencies with
similar or complementary strengths.
American Express Company is a diversified worldwide travel,
financial and network services company founded in 1850.
It is a world leader in charge and credit cards, Travelers
Cheques, travel, financial planning, business services,
insurance and international banking.