eFulfillment servicing is the electronic processing of online reservations through a fully-automated, end-to-end system. By applying automated quality control and file finishing technology a large percentage of online bookings can be processed without any manual intervention.
The benefits of eFulfillment
Cost Savings
Interactive Transactions require less manual intervention than traditional bookings. By aggregating these interactive transactions into a centre, American Express can offer online customers:
savings passed on to you through substantially reduced transaction fees
the full advantage of economies of scale
an interactive fulfillment process that remains standardized
Seamless Processing
Complete integration of our online booking fulfillment services with our back office systems and major GDS and internet booking engines for uninterrupted reservation and data processing
Enhanced data integrity ensures accurate travel reporting and data processing
Client data, including Travel Policy requirements, are processed automatically with each booking, so each Interactive Specialist can handle bookings for any online client, without prior knowledge.
Specialised Staff
Dedicated Interactive Travel Specialists to provide support tailored to your traveller's needs
Specialists are experienced in serving both internet-based and traditional phone reservations. Our Interactive Specialists have an average of 8 years travel experience
Language support: the European eFulfillment Centre currently supports clients in French, Dutch, English, German, Italian and Spanish
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