As of 17 February 2005 a new EU directive on the rights of Air Passengers has come into effect. The new directive determines the compensation airlines should award passengers in case of Denied Boarding, Flight Cancellation, Long Delays, etc. For a full overview of rules and compensations, please have a look at the EU's Air Passenger pages. A special leaflet on the matter is available in 20 languages. Link: EU Air Passenger Rights |